Most barcode questions take about four minutes on the phone and a week by email, because the answer usually depends on something only you can see — the printer's model plate, what the old label looks like, how far away the scanner has to read from.
Mobile, and the one that gets answered. If it rings out, leave a message and you will get a call back the same day.
(02) 9636 5299 is the landline, and it diverts straight to that mobile. Same phone, same person — it is there because it is the number in the directories and on business cards printed a long time ago.
Point a phone camera at it and it offers to dial the mobile. No app, and no chance of typing the number in wrong.
Good for part numbers, photographs of a model plate, and anything with a quantity in it.
None of them are compulsory. But if you have them to hand, the answer usually arrives in the first conversation rather than the third.
Not what it was called when it was bought. Zebra printers carry a plate with the model and serial on the back or underneath — a photograph of it is perfect. The same goes for a scanner, where the label is usually in the battery bay.
Width, height, and whether it comes on a roll or a fanfold, plus a photograph if you have one. Half of all print quality problems are a ribbon and a stock that were never meant to meet, and that is visible in a picture.
Arm's length, across a bay, or off a pallet six metres up. Read distance decides the scanner far more than the price does, and it is the thing most often got wrong when equipment is bought on a spec sheet.
Barcode Datalink Pty Ltd
12 Preston Way
Berowra NSW 2081
Australia
Northern Sydney, off the M1. Visits by arrangement rather than a shopfront — call first and there will be somebody here.
9:00am – 5:00pm (Sydney time)
Stocktakes do not always happen in business hours, and neither do breakdowns. If you are counting over a weekend and something stops working, say so beforehand and we will make arrangements.
Goes straight to Andrei. You will see a confirmation on screen when it has actually been sent — not a thank-you page that appears whether it worked or not.
Thirty-five years of these conversations says the answer is usually simpler, and cheaper, than it looks from the inside.