What you type
Who you are, and what the job is
Every form on this site asks the same four things about you — name,
company, email and phone — and then whatever the page is actually about:
the printer model, how many devices, the fault, the site an engineer would be
driving to. Name and email are required everywhere. The rest is there because it
makes the answer better, and you can leave it blank.
There is one box you cannot see, and it is fair that
you know about it: a hidden field labelled “leave this empty”. A person
never fills it in. Automated spam fills it in every time, which is how the two get
told apart. It holds nothing about you and it is the only hidden thing in the
form.
If you would rather not use a form at all,
andrei@barcodedatalink.com and
0414 53 53 95 both work.
What the server records
An IP address, a browser, a page and a time
Every web server on earth writes this down; it is how a page gets sent back to the
right machine. We do not look at it, we do not build anything from it, and we
cannot tie it to a person.
01
Formspree — United States
Every enquiry form on this site posts to Formspree, which stores the message and
emails it to us. So what you typed passes through a company in the United States
before it reaches Berowra. We asked them how long they keep it: on the plan we
are on, thirty days, then it is deleted. After that the only copy is the email
sitting in our inbox in Australia.
02
Cloudflare
Cloudflare serves every page on this site. It sees the IP address of everyone who
visits, because it cannot send the page back otherwise. It is the reason the site
is fast and the reason it stays up, and there is no version of hosting a website
where somebody does not do this job.
03
MYOB — Australia
If you become a customer, your name, company, address, ABN and invoice history go
into our accounting system. That is MYOB, it is Australian, and it is where the books
of most businesses in this country live. Enquiries that never became orders never
go near it.
04
Stripe — only if you pay by card
Pay by card and the card is typed on Stripe's own pages, not ours. The number
goes from your browser straight to Stripe and never passes through this website,
which is the only responsible way for a company this size to take one. What comes back
to us is your name, email, what you bought, the amount, and the last four
digits.
Pay by bank transfer and Stripe is never involved at
all, which is still how most of our customers pay. The tax invoice comes from MYOB
either way.
05
PayPal — only if you choose it
We do not send you to PayPal, and there is no PayPal button anywhere on this
site. It is on this list because a few customers would rather settle an invoice
that way, and when they say so we send them what they need. What comes back to us is
your name, your email and the amount. Whatever sits behind it — a card,
a bank account, a balance — is between you and PayPal, and we never see it.
That is the whole list. Five companies, each doing one job we cannot sensibly
do ourselves — and the last two only if you pay that way. Nobody else is given
your details, nobody is sold them, and there is no arrangement anywhere that trades
them for anything.