Home/How buying works
Freight · payment · terms · warranty · clearance · returnsMost barcode suppliers make you ring to find out the price and then ring again to find out the rest. The prices on this site are real and published. This page is everything else — how you pay, when it arrives, what the warranty is, and what happens if something is wrong.
No account to open, and nothing here changes depending on who is asking.
Prices on this site include GST. Freight is quoted separately because it depends on where you are.
A new account pays first. That is not a judgement about you — it is what every supplier does with a company they have not traded with, and saying so here saves the awkward conversation later.
You are welcome to collect and pay here instead. Berowra, northern Sydney.
Trade with us for six months and, subject to credit approval, we extend seven days from date of invoice.
Long-standing customers are on thirty days. Nobody has to ask twice, and we do not use terms as a lever.
Special orders are pre-paid, and we will tell you when something is one. Anything with a long lead time is bought in for you specifically and cannot go back on a shelf if the order changes. A 29-key MC3400 is twelve to fourteen weeks; that is a special order and we would say so before you commit, not after.
Three things decide it, and they are the three things a carrier charges us for.
Label stock is heavy and printers are bulky. A handheld scanner and six rolls of labels do not cost the same to send, and pretending otherwise means somebody is overpaying.
We quote freight to your actual address rather than to a zone. It is the reason we ask for it before quoting, and the reason the number does not move afterwards.
Overnight costs what overnight costs. If the machine is down we will say so and price it. If it is a stock top-up, road freight is cheaper and we will say that too.
It goes on the quote as its own line. Not folded into the price, not “free freight” with the cost moved somewhere you cannot see. If you have your own carrier account and would rather use it, that is fine and often cheaper.
The question nobody asks out loud, answered before you have to.
Through Australian distributors, without exception. No grey stock, no parallel importing, nothing brought in around the side because it was cheaper.
Which matters for one concrete reason: a grey unit carries a warranty that Zebra Australia will not honour. It looks identical in the carton and it is a different thing entirely the day it fails.
We have supplied and serviced this equipment since 1991 — through Symbol, then Motorola when it bought Symbol, then Zebra when it bought Motorola's enterprise business.
Same person, same phone number, three badges on the carton. The scanner in your hand has changed a great deal since 1991. Who you ring about it has not.
Which is worth saying plainly, because "genuine" is the word everybody uses. Ours means the unit was bought here, arrives with the warranty Zebra Australia honours, and a claim on it comes back to this phone number rather than to whoever imported it. A repair is a page of its own, because it is a different conversation from a purchase.
Between twelve and sixty months depending on the product. It is not one number and we will not pretend it is.
Warranty runs by model, not by category — a scanner, an industrial printer and a rugged handheld are three different periods. Tell us the part number and we will tell you what it carries, before you order rather than after.
Cover you can buy on top, for printers and mobile computers, including accidental damage on some plans. Worth it on a fleet that gets dropped and rarely worth it on a scanner that sits on a counter.
We will tell you which one you are.
A warranty claim comes to us, not to a call centre. Same number, same person. What happens when something breaks is a page of its own, because a repair is a different conversation from a purchase.
The clearance shelf is old stock at a price to match, and it does not carry the warranty above.
If it does not work when it arrives, send it back and we refund it. You have thirty days from delivery to find that out.
Freight back is yours, the same as any change of mind.
These are new-in-box units built in 2013 and 2014. Zebra's warranty on them expired years ago, and we cannot pass on what we do not have.
After the thirty days there is nothing, and we would rather you read that here than discover it.
That is the whole offer and it is why the price is what it is. Everything on the clearance shelf is tested before it ships. If you want a scanner with years of cover on it, buy a current one — we would rather sell you the right thing twice than the cheap thing once.
Two cases, and the only difference between them is who pays the freight.
If we send the wrong thing, that is ours to fix and ours to pay for. The right item goes out and the wrong one comes back at our cost, both directions.
You do not have to argue it. Ring and say what turned up.
Standard stock, unopened, back within seven days of it arriving. The goods are refunded in full and the freight is yours.
No restocking fee. Everybody else in this trade charges fifteen per cent or more. We do not charge anything.
A special order is the exception, and we tell you when something is one before you commit. Anything bought in for you specifically — a configured handheld, pre-printed labels with your numbers on them, a licence — cannot go back on a shelf, so it cannot come back to one. That is the same rule as the pre-payment above, said again here because this is where you would look for it.
And the reason we can be this relaxed about it: in thirty-five years we have not had a return. That is not luck and it is not a boast. We spend the time before the order making sure the part is right for the job — which is what all the questions are for when you ring.
A returns policy matters most at the shops where nobody asked what you needed it for. Ask us first and you should never need this section at all.
The question a first-time buyer is too polite to ask, and it deserves an answer with a date on it rather than a reassurance.
We were in Europe. Our Australian distributors drop-shipped direct to customers the whole time. Nobody ran out of labels, nobody had to chase an order, and no customer had to be told to wait until we got back.
It is still in place and it has been used more than once since. This is not a plan for what would happen. It is what already happened, for four months, and it worked.
The rest of the time we are here, and that is the point of the arrangement rather than an exception to it. Same number, same person, Monday to Friday. What the cover means is that the answer to "what if you are not available" is not "then you wait" — which is the answer at most businesses this size, whether they say so or not.
Yes. Every price on this site is what you pay, GST included. Freight is the only thing added, and it is quoted to your address.
Not from us. One scanner is an order, and so is forty. There is no spend you have to reach before we will talk to you.
Some lines come in a fixed pack from the supplier though, and ribbons are where it usually bites — the box can be sixteen when you wanted twelve. We will tell you that when we quote rather than when it arrives, and most people take the sixteen, because it is a small difference and they will get through them.
Yes, from Berowra in northern Sydney. It saves a leg of freight and a day. Ring first so it is boxed and waiting.
In-stock goes the day the payment confirms. Anything else we tell you the real date before you order — we would rather lose the order than miss the date.
Yes. A written quote from somebody else on the same part number, and we match it. No haggling, and no need to pretend you have not been looking.
Andrei. The same person since 1991 and the same number for twenty years. Which is the whole business, honestly told.
That is genuinely all a quote needs. You will get the price you can already see on this site, freight worked out to your actual address, and a real date — usually within the hour.
Not sure what the part number is? Read us what is written on the machine and we will work it out.
