What if a scanner fails in the middle of the count?
You lose a scanner, not the count. Stocktakes Online is a live portal, so a
scan goes straight onto it — nothing is held on the device, which means
there is nothing on a dead handheld to lose. Somebody picks up on another unit at
the aisle where it stopped and the numbers are all still there.
That is worth knowing because it is not how all of these
work. An app that writes the count to a file on the handheld loses the lot if the
handheld dies.
It does depend on one thing: wifi where the counting
happens. Nothing being stored on the device is the whole point, and it is also
why a dead spot in the back corner or inside a cold store matters here more than it
would elsewhere. If you are not certain your coverage reaches the far aisles,
say so when you book — checking it is one of the things we do when we come
to site, and it is a great deal cheaper to find out the week before than on the
morning.
Where the fleet allows we also send a spare in the case.
On any hire of fewer than six there is always one to spare; on a hire of all
six there is not, and we will say so when you book.
What if one is damaged, lost or stolen?
You pay to replace it, at what it costs to put the same thing back in the fleet.
Those numbers are on this page rather than left as “replacement
cost” so nobody has to find out what it means after the event. Which number
depends on which device, and it is not the same for all three.
A TC8000 — $1,995 including GST. Zebra
discontinued the TC8000, so there is no new one of these to buy. What happens instead
is that we go and find a good secondhand one, which is work we do anyway when a large
fleet is replaced somewhere and the hardware comes onto the market. That is what the
figure covers, and it is a good deal less than putting a current machine in its
place would cost you.
MC3401-0G1J54SS-A6 —
$3,199 including GST. The MC3400, if it is one of the two current machines that
does not come back.
MC9401-0G1R6DSS-A6 —
$3,995 including GST. The MC9400 2D-ER, same again.
The two current machines are priced exactly as they are on
their own pages, not a special number invented for this one. If they fall, so does
this.
For what it is worth, one customer hired scanners for their
annual count every year for fifteen years and never damaged a single one. It
has not come up yet.
How far ahead should I book?
If you are counting at 30 June, ask in May. A month is comfortable: it
leaves time to load your parts and bins, send you a test label sheet, and get the kit
on site the day before you start rather than the morning you do. Six is the whole
fleet and the last two weeks of June are the two we run out of first.
The rest of the year is easier. Outside that fortnight
the fleet is mostly idle and a week’s notice is usually plenty. Our
longest-running stocktake customer counts in October and has never had to book far
ahead.
What is the smallest hire?
One device, for one day. It comes with a charging cradle and a spare
battery, and those are in the rate rather than extra.
A full hire of six goes out with more than that
— two four-slot charging cradles and six spare batteries.
We also have one spare access point — one in
total, not one per hire — set to take a DHCP address, and you are welcome to it
with any hire if you ask. Plug it into your network and the scanners have somewhere to
associate the moment it is on. It is a spare, not a fix for racking with no coverage;
test that first.
Who pays the freight, and how far do you go?
Sydney and the Central Coast — from Gosford down to Campbelltown. Not
Newcastle, not Wollongong, not Canberra, not Goulburn.
Inside that they go by courier — freight is
quoted with the hire, because six scanners and their cradles are not a flat rate — or
$539 and we bring them ourselves, set them up and stay while your first
operator signs in. That price covers our travel there and back on the day, so it is the whole
figure and not a starting one, and if the first hour turns into two we do not charge
you for the second.
You send them back either way. They arrive packed to
go straight back the same way, so booking the return is a phone call — and
you are closer to your own courier than we are. A second drive out to collect six
scanners is not something $539 can carry.
Outside it we do not hire — but say so anyway
rather than assume. If you want us there, delivered and set up with the access point
configured and the wifi checked to the far aisles, that is a day of our time and we
will quote it. Newcastle or Wollongong is four hours in a van before anybody counts
anything; Canberra is closer to seven. It is usually more than hiring locally, and we
will tell you so rather than let you find out on the invoice.
What happens to my count data afterwards?
It stays on the Stocktakes Online portal for as
long as you want it there, or we delete it when you ask. Download your reports
first — CSV, with a second button that formats the same file so Excel
opens it cleanly, and Print for anything you want on paper — so you are
holding your own numbers whatever happens to the account afterwards.